PRIVACY POLICY

MEND Water (MEND Beverage Company) provides water delivery to homes and offices across Southern California. This policy explains what we collect, why, and what you can do about it.

Questions: hello@mendwater.com or 800.565.6363. Mailing address: 21163 Newport Coast Dr, Suite 335, Newport Coast, CA 92657.

You give us: name, email, phone, delivery and billing address, delivery instructions, account password, and your order history.

Automatically: device and browser information, IP address, pages viewed, and referring source, collected through cookies and similar technologies.

If you accept optional advertising cookies, Meta Pixel and Meta Conversions API may receive information about page visits, checkout activity, and completed purchases. Contact details used for matching are normalized and cryptographically hashed before they are sent to Meta.

From delivery: the date of each delivery, the quantity of bottles delivered and collected, and photographs taken by our driver at your delivery location to confirm the delivery.

Payment information is collected and processed by our payment processor, Stripe. We do not store your full card number.

If you opt in to SMS, we collect the mobile number you provide for delivery and account messages. Phone numbers collected for SMS are not shared with third parties or affiliates for their marketing purposes.

We use your information to:

• Deliver your water and schedule your route
• Charge you for deliveries and related services
• Send delivery notifications and account emails or texts
• Provide customer support
• Maintain and improve the site and our service
• Comply with law
• With your consent, send offers and updates
• Measure and improve advertising when you accept optional advertising cookies

We share information with service providers who work on our behalf, under contract, and only for these purposes: our payment processor (Stripe), delivery and routing tools, email and SMS providers, and our customer relationship systems. We also share information where legally required, and in connection with a business transfer.

We do not sell your personal information. We do not share phone numbers collected for SMS with third parties so those parties can send their own marketing texts.

If you are a California resident, you may have the right to know what personal information we collect and how we use it; to request deletion; to correct inaccurate information; to opt out of sale or sharing for cross-context behavioral advertising; to limit use of sensitive personal information; and not to be discriminated against for exercising these rights.

To make a request, email hello@mendwater.com or call 800.565.6363. We will verify your identity before acting. You may use an authorized agent where allowed by law.

You can also manage promotional email preferences using the unsubscribe link in those emails.

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings. Some features may not work if cookies are disabled.

Meta advertising cookies are optional. You can accept or decline them in the cookie choices shown on the site, and change your choice later using the Cookie choices link in the footer. Declining does not prevent account, delivery, or checkout features from working.

We keep your information for as long as your account is active, and afterward only as long as needed for legal, tax, accounting, or legitimate business purposes. When we no longer need it, we delete or anonymize it where practicable.

We use administrative, technical, and organizational measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction of personal information. No method of transmission or storage is completely secure.

Our service is not directed to children under 13, and we do not knowingly collect their personal information.

We will post any changes to this policy here with a new effective date, and notify you of material changes by email when appropriate.