RETURNS & CANCELLATION

MEND Water delivers ultra-purified water in reusable glass bottles on a recurring schedule. This page explains deposits, quality issues, missed deliveries, and how cancellation and refunds work.

There is no membership fee and no minimum term. You can cancel at any time.

A refundable $35 deposit applies to each glass bottle in your possession. Deposits are charged when you start service and when you add bottles, and refunded when you reduce your count or end service and return the bottles in reusable condition.

We may withhold the deposit for a bottle that is not returned, or returned broken or unusable.

If something is wrong with a delivery — damaged packaging, incorrect quantity, or a quality concern — contact us within 7 days at 800.565.6363 or hello@mendwater.com.

Please include your name, delivery address, what happened, and photos when helpful. After we review the claim we will make it right with a replacement, account credit, or refund as appropriate.

Skip a delivery from your account before it goes out and you will not be charged for the water or the delivery fee for that skipped delivery.

Pausing stops deliveries until you resume. A hot & cold dispenser rental continues to bill monthly during a skip or pause until you cancel the rental and return the dispenser.

If we attempt a delivery and your empty bottles are not available for exchange, the $14.99 delivery fee still applies.

Dispensers are rented, not sold. Room-temperature stainless steel is $4.99 per month; hot & cold is $19.99 per month.

A rental bills on its own monthly cycle and stops only when you cancel the rental and we collect the dispenser. If you bought a dispenser from us before October 2026 it remains yours and is not rented.

Cancel at any time from your account or by contacting us. There is no cancellation fee and no minimum term.

On cancellation we will collect bottles (and any rented dispenser) on a scheduled route and refund eligible deposits after return and inspection.

Eligible deposit refunds and approved credits or refunds are returned to the original payment method when possible, or as account credit when that is the only practical option. Timing depends on your bank or card issuer after we process the refund.